We ship USPS 2-3 Day Priority Service. All orders are shipped from our shop in
La Crosse, Wisconsin. We do not offer shipping to PO Box, APO, FPO, Guam or international addresses.
All orders placed after Wednesday could be shipped the following Monday if they will be held in transit over the weekend. This is depending upon time of day the order is placed and the recipient location.
The Pearl LLC is not liable for delay of shipment due to natural disasters, shipping carrier delays that are caused by weather, labor disputes, refusal of package, and incorrect shipping information
COVID-19 update: Due to recent events, Priority Mail is taking longer than normal for transit times, so expect shipping delays. We are not responsible for any delays in freight beyond our control.
Once your shipping label has been created, we will send you an order fulfillment email that includes a tracking number with your order. Priority Mail freight automatically includes $50 of shipping insurance.
The Pearl offers $9.99 flat rate domestic shipping on any order. Orders placed must be sent to the same address. If sending to multiple addresses, you will need to place individual orders and pay for shipping per address.
Orders over $49 ship for free! Once your order exceeds $49, your cart will automatically update to include free freight.
The Pearl's chocolates and candies may require special handling when the weather is warm where your order is being shipped. Chocolates have the potential to melt at 70 degrees Fahrenheit or if left in the sun at an address.
We give you the option to purchase cold packs to be placed in your package at minimal cost to you. We suggest one cold pack for every 2.5 lbs ordered. We also suggest that you take advantage of this option April through Mid-October.
If you need to ship to a residence and you cannot be home, please leave a note instructing that the package be placed under shade. In the event your package has been sitting in heat, let it "rest" at room temperature for a few hours to give it a chance to return to normal consistency.
Note: Chocolates are very heat and temperature-change sensitive. Even with an ice pack, natural "blooming" could occur, which can alter the look and shine of our chocolates. This does not affect the taste or safety of the product, just the physical appearance. We will package your product in a way to try to eliminate any changes due to shipping or weather, but cannot be responsible for these changes.
Please keep in mind, shade will not ensure that your product doesn't melt it is just a preventative measure. If possible, try to ship your order to a business address as businesses often receive shipments earlier in the day and someone is onsite.
The Pearl is not responsible for melted products, but we do want you to be happy! Email us firstname.lastname@example.org, or contact us via phone (608) 782-6655.
Purchaser will be liable for a 20% restocking fee and the original shipping charge. If product is lost or damaged on return to The Pearl, purchaser is responsible for full charge if not covered by USPS insurance.