Frequently asked questions
Does The Pearl cater private events and weddings?
YES! We’re so excited that you would think of us to be a part of your big event. Whether you’re tying the knot, hosting a corporate gathering, or throwing a party for friends, give your guests the unique and memorable experience of Pearl Ice Cream.
Find information about our Catering: HERE
Be sure to fill out our inquiry form so we know what you are interested in and can answer any questions you may have!
Does The Pearl ship ice cream?
Currently we do not ship our homemade ice cream as the costs to do so are high and we do not source dry ice regularly.
Can The Pearl donate to my event or cause?
Please fill out our CONTACT US form for donation requests. Also, allow for 2-4 weeks prior to an event date to reach out. We have an extremely high volume of donation requests and need ample time to make accommodations. Due to the high volume of requests we limit our donations to non-profit organizations and similar benefits within the La Crosse area (please no for-profit promotional requests or out of area requests).
Do you sell gift cards?
YES! We sell gift cards that can be used at our Ice Cream Parlor, Confectionery, and Coffee House. Our gift cards cannot be used on online purchases (shipped or curbside) or for Eatstreet deliveries, however. Our gift cards do not have an expiration date.
Does The Pearl have dairy-free ice cream?
We make a refreshing and sweet homemade Strawberry Sorbet that we carry on our regular menu! We also have dairy-free smoothies available in our Coffee House. For an updated list of our current flavors, click HERE.
Does The Pearl have sugar-free ice cream?
We normally stock one No Sugar Added flavor in our dipping cabinet. Note, this flavor is not "Sugar Free", but is a reduced sugar flavor. We also do not make this flavor in our shop.
Does The Pearl have gluten-free ice cream?
YES! The majority of our ice cream flavors are gluten-free, apart from any Cookie flavors (Cookies & Cream, Cappuccino OREO, Cookie Dough) and seasonal flavors depending on which ones. We do however make our homemade ice cream in our small production kitchen where gluten is a regularly occuring ingredient, so any flavor may have come into contact with gluten during production or scooping.
Is The Pearl's ice cream homemade?
YES! Sometimes people don't believe us when we say our ice cream is "homemade", but it really is! We make it daily in our production kitchen in the back of our historic building located at 207 Pearl Street, La Crosse, WI. We source our dairy from a Wisconsin cooperative of dairy farmers, and mix in the inclusions and ingredients by hand into each bucket, half-gallon, or pint.
Is The Pearl ADA accessible?
We try to be! Our building is historic, therefore it is not up to every standard of ADA accessibility that new buildings are. However, here are some helpful tips about accessibility during your visit to The Pearl:
If I have allergies, can I eat your ice cream and candy?
The short answer is... it is up to you! Everybody's allergies are different so we make it very clear that anything for sale at The Pearl Ice Cream Parlor, Coffee House or Confectionery are processed in a facility that processes peanuts, tree nuts, gluten, eggs, soy, dairy and any other common allergen.
How do I check the balance of a gift card?
To check the balance of a gift card, just email your gift card numbers (located on the back of the card) to: firstname.lastname@example.org
What guidelines are you following for COVID-19?
We are recommending and appreciating our guests to wear face coverings while inside our store!
We are also not allowing indoor seating/dining right now, but have a lot of outdoor